Great repair. But hard to schedule the inspection, long wait to get the repair scheduled. And then on the day of, they were unaware that we were scheduled which lead to a prolonged need of a rental car and absence of the car. I did not have that experience in the past. I also had a different scheduling person in the past. Overall, I am very satisfied with this place. This was the first time with that problem.

Would highly recommend, knowledgeable people and great service

Subject: Feedback on Accident RepairsDear Team,I wanted to share my experience with the accident repair process in August 2024.Charles and Mike were both professional and engaging throughout. The quality of the work and paint matching was outstanding—coming from someone with a painting background, I can genuinely say it was “MINT.” The insurance company (not USAA, as the other party was at fault) managed everything on my behalf, making the entire process smooth.However, I did notice some lapses in communication at times. I understand that a shop with such high demand may have its own communication style, which can sometimes lead to misunderstandings.Fast forward to my recent accident in September 2024 (welcome to Nashville)...This time, I was initially deemed not at fault, only to later be classified as at fault—go figure. I worked with USAA, my insurance company, which unfortunately provided little to no communication or explanation of the process. This led to significant out-of-pocket expenses for me.When I reached out to Charles, he listened patiently as I vented my frustrations and explained how USAA’s lack of communication had created serious issues. He offered a solution immediately, which likely impacted their profit, ensuring that I wouldn’t suffer a loss.This level of integrity and willingness to help is rare, and I am truly grateful for it.I will highly recommend Charles and his team to anyone in need of repairs!Thank you all for making my RAV4 look amazing!Blessings,Claudio N.